Last updated: September 28, 2026
At Maison Lige, we want you to feel confident with your purchase. If you need assistance with an order, please contact us at support@maisonlige.com.
Order Cancellations
We begin processing orders shortly after they are placed. If you would like to cancel or change your order, please email us within 2 hours of purchase.
We will do our best to accommodate your request. Once an order has been processed or shipped, it can no longer be cancelled.
30-Day Returns
You may request a return within 30 days of delivery.
To be eligible for a return, your item must be unworn, unused, in its original condition, and returned with all original packaging. Please contact support@maisonlige.com before sending anything back. We will provide return instructions after your request has been reviewed.
Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility.
Buy 1, Get 1 Free Offers
For a full refund on a Buy 1, Get 1 Free order, both watches from the promotional order must be returned in accordance with this policy.
If you choose to keep one item from the offer, the promotional discount no longer applies and the refund amount will be adjusted accordingly.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us at support@maisonlige.com within 30 days of delivery.
Please include your order number and clear photos of the issue. Once reviewed, we will arrange an appropriate solution, which may include a replacement or refund.
Exchanges
We do not offer direct exchanges. The quickest way to receive a different item is to return the eligible item for a refund and place a new order.
Shipping Delays
Delivery estimates can occasionally be affected by carrier delays, customs processing, weather, or other circumstances outside our control.
If we cannot ship your order within the delivery timeframe stated at checkout, we will contact you with an update and provide the available options, including cancellation where applicable. If your tracking shows no movement for an extended period, please contact us so we can investigate with the carrier.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@maisonlige.com.